Returns & Warranty
Return of merchandise (RMA) and Warranty
We want you to be completely satisfied with your purchase.
Since PSM Solar Systems represents and sells different branded products, each brand of product carries a different warranty, return, and support procedure imposed by that manufacturer. This will be honored directly by PSM Solar Systems. All products will either be replaced/repaired/refunded depending on stock availability and depending on what the warranty value is for that specific item. Products will require evaluation by PSM Solar Systems before a warranty claim can be accepted.
Please email us should you need to return an item to sales@psmsolarsystems.co.za
We do not reimburse your fee to ship to us.
Please note PSM Solar Systems will not cover the return shipping of a faulty unit within 30 days of purchase, a shipping fee (starting at R100) will be applicable for the return of the unit.
Refunds as well as Faulty Units for Repairs are subject to inspection of item(s) – in some cases, items will need to be sent to the supplier for evaluation and testing. This can take up to 15-20 working days. Refunds for online purchases/eft orders can also take up to 15-20 working days.
All electrical goods will incur a 35% charge when returned.
If an electrical current has gone through the product, the product will not be liable for a warranty and all repair charges will be at the purchaser’s cost.
All returns are subject to a 35% restocking fee if the item is no longer in BRAND NEW condition or if the item seal/packaging has been broken within 5 days of purchase.
Please re-package safely and include all original product packaging.
PSM Solar Systems reserves the right to refuse a refund if the item is damaged from misuse, if items are missing, or if the product is altered in any way.
PSM Solar Systems or its affiliates are not responsible for damage or loss of any kind that may occur because of using or misusing any product purchased from us.
The warranty will no longer be valid, and PSM Solar Systems will not be responsible for damage or injury of any kind resulting from:
- Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls.
- Failure to use the product in accordance with the operating instructions and or general misuse and or abuse.
- Damage caused by a superior force (vis major) or if the product has been infested with insects or pests.
- If the product is physically damaged after it left the store
- If water or liquid caused damage to the product
- If the warranty seal is tampered with
- Any repair or tampering by an unauthorized person or attempt to repair or tamper with the equipment, use of parts not supplied by authorized agents, or alterations or modification to the equipment shall render the warranty invalid.
- Any returns for repairs or refunds to any product need to be returned by the purchaser to our office.
PSM Solar Systems acts as an intermediary in the sale of electrical equipment. PSM Solar Systems acts only as an agent and assumes no responsibility whatsoever for the loss, damage of property or injury or claims whatsoever caused by or arising directly or indirectly from equipment malfunction in which the company has no control. Suppliers will assess refunds or faulty equipment as per their warranty terms and conditions. It should also be noted that PSM Solar Systems hold no responsibility for wrong equipment purchases resulting in equipment overloading or damage caused, we act solely on the information given to us by clients, it is the client’s responsibility to give us the correct information. It is the client’s duty to pay additional costs which arise due to the circumstances listed above.
Payment of all invoices validates the client’s acceptance of PSM Solar Systems’ terms and conditions as well as warranty conditions.